Last Updated: July 2026

At Official Canal Menu, customer satisfaction is important to us. Please review our Return & Refund Policy carefully before placing an order.

If you receive an incorrect, damaged, or defective item, please contact our customer support team within 48 hours of delivery. To help us resolve the issue quickly, please include:

Your order number
Photos of the item received
A description of the issue

Our team will review your request and provide an appropriate solution.

Refunds or replacements may be considered in the following situations:

Incorrect item received
Item damaged during transit
Product defect or quality issue
Confirmed lost package

All claims are subject to review and approval by our support team.

If a package is confirmed lost by the shipping carrier, we may offer a replacement or refund after completing our investigation process.

Orders may be canceled before they have been processed or shipped. Once an order has been dispatched, cancellations cannot be guaranteed.

To request a cancellation, please contact our support team as soon as possible after placing your order.

For safety, hygiene, and quality-control reasons, opened, used, or consumed products are generally not eligible for return unless they arrive damaged, defective, or incorrect.

Approved refunds will be issued using the original payment method whenever possible. Processing times may vary depending on your payment provider and financial institution.

To submit a return, refund, or replacement request, please contact our customer support team and provide:

Order number
Full name
Description of the issue
Supporting photos (if applicable)

Our team will review your request and respond as quickly as possible.

If you have questions about this Return & Refund Policy, please contact our customer support team through our website contact page or official support channels.

Email: info@officialcanalmenu.eu

We are committed to providing prompt assistance and working toward a fair resolution for eligible claims.